Reference

What Our Legal Terms Cover

Access to monas4 depends on your local law and the eligible regions we currently support. These terms set out how your account works, what data we hold, and how we handle disputes — so you know exactly where you stand before you deposit via…

Account ConditionsData HandlingEligible RegionsPayment TermsContact Rights
monas4 What Our Legal Terms Cover
HOW WE HANDLE DATA

Data, Security and Your Account Rights

Data We Hold

We collect account registration details, transaction records from bKash, Nagad, and Rocket, and session data. We do not sell your personal data to third parties outside the platform.

Cookie Use

Our site uses cookies to maintain your session, remember login state on mobile, and analyse traffic. You can adjust cookie preferences in your browser settings at any time.

Account Security

Your account is protected by password and OTP verification at login. If you suspect unauthorised access, contact support immediately and we will review your account activity log.

Requesting Changes

To update personal details, request a data export, or ask for account closure, go to Help inside your account or submit a written request to our support email.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

Team online

Live Chat Support

Reach our support team through the live chat on the monas4 site. Available during platform operating hours for account, payment, and policy questions.

Email Contact

Send legal or account queries to our support email. We respond to written requests about data, account closure, and terms within a reasonable period.

Account Help Centre

Log into your account and visit the Help section for self-service policy documents, account settings, and data request forms linked directly to your profile.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms apply to accounts in Bangladesh. If something is not covered here, reach our support team through live chat or email.

Access depends on your local law and eligible region. We recommend checking whether online gaming is lawful in your jurisdiction before opening or funding an account with us.

We hold your registration details, transaction records from bKash, Nagad, and Rocket, and login session data. This is used for account management and as required by applicable law.

We retain account and transaction data for a period after closure as required by law. You can request details of what we hold by contacting support through your account Help section.

Log into your account, go to the Help section, and submit a data request form. Alternatively, send a written request to our support email and we will respond within a reasonable timeframe.

We notify you of material changes via your registered email. Continuing to use the platform after that notice means you accept the updated terms as they apply in your eligible region.

Contact us through live chat or the support email with your account details and the transaction in question. We aim to resolve payment and account disputes before any further escalation is needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.