Reference

Terms and Conditions for Using monas4

These terms set out what you agree to when you open an account and use the monas4 platform. Access and eligibility depend on your local law and the regions we support — read through before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regionsTerms apply to all activity
monas4 Terms and Conditions for Using monas4
ACCOUNT SECURITY

How We Protect Your Account

Your account security and the integrity of your payment records are central to how monas4 operates. We use encrypted connections for all account sessions and payment flows — whether you are depositing via bKash or checking your withdrawal status. Account data is retained for as long as your account is active and for a period after closure as required by our operating policies. You have the right to request a summary of the data we hold on your account by contacting support through the dashboard.

Encrypted Sessions

Every account session runs over an encrypted connection. Your bKash, Nagad, and Rocket payment details are never stored in plain text on our servers.

Data Retention

We keep your account and transaction records for as long as your account remains open, and for a set period after closure under our data policy.

Access Requests

You can request a copy of the data tied to your account. Submit the request through the Help section of your dashboard and we will respond within the policy window.

Unauthorised Access

If you suspect someone else has logged into your account, reach us via live chat immediately. We can suspend account activity while we investigate.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you have a question about how a rule applies to your account, our support team can walk you through it. You can reach us through live chat directly on the site, or send a message through the email address listed in your account dashboard. We aim to respond to account and terms queries within one business day.

Live Chat Open the chat window from any page on the site. Available during published support hours for account and terms questions.
Email Support Send your query to the address shown in your account dashboard. Include your registered mobile number for faster handling.
Account Dashboard Log in and visit the Help section for policy documents, your transaction history, and links to raise a formal request.

Common Questions About These Terms

Here are the questions we hear most often about account rules, payment conditions, and how these terms apply to your use of monas4.

Yes. The terms cover every payment method available on the platform — bKash, Nagad, and Rocket included. Each deposit and withdrawal you make is subject to these rules.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket wallet can result in your withdrawal being held for verification.

We will notify you of significant changes via the contact details on your account. Continued use after the update date means you accept the revised terms as they stand.

Access and eligibility depend on your local law and the regions we support. Check your local regulations before registering. We do not confirm availability in specific locations.

Log in, go to the Help section of your dashboard, and submit a data request. Our support team will respond with the details we hold within the timeframe set by our policy.

Contact support via live chat or the dashboard email address, explain the issue and your account reference. We review disputes and respond within one business day where possible.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.