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How monas4 Handles Your Personal Information

Your privacy matters here. When you open an account or make a deposit via bKash, Nagad, or Rocket, we collect only what we need to run your account and keep it secure.

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monas4 How monas4 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We take a straightforward approach to account security: your password is hashed, your payment wallet numbers are masked in our interface after entry, and access to your account record requires your registered credentials plus an OTP sent to your mobile number. We do not retain full wallet numbers in plain text anywhere in our systems.

Account Security

Login requires your credentials and a one-time code sent to your registered number. This applies every time you sign in from a new device or browser session.

Data Retention

We keep your account data while your account is active. If you close your account, we retain only what applicable rules require and delete the rest on a set schedule.

Your Access Rights

You can request a full export of the data we hold on you. Submit the request through live chat or email support and we will process it in line with applicable data access rules.

Correction and Deletion

If your registered details are wrong — including your bKash or Nagad number — contact support to correct them. Deletion requests are reviewed against account and financial record obligations before processing.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to request deletion of your records, our support team is the right place to start. You can reach us through the channels below. We aim to respond to privacy-related requests within a reasonable timeframe and will confirm receipt when your message arrives.

Live Chat Open the chat window inside your account dashboard. It connects you directly to a support agent who can locate your account record and handle data queries.
Email Support Send your request to our support email address listed in your account settings. Include your registered contact number for faster account matching.
Account Help Centre The help section inside your account covers common data and privacy questions, including how to update your registered bKash or Nagad number.

Common Questions About Your Privacy at monas4

If something is not covered below, reach out through live chat or account email support. We keep these answers updated when our data practices change.

We collect your name, contact number, and the wallet number you use to deposit — bKash, Nagad, or Rocket. We also log device and session data for security purposes.

We do not sell your data. We may share limited details with payment processors to complete transactions, and with applicable authorities only when required by law.

Contact support via live chat or email with your registered number. We will pull your account record and send you a copy within a reasonable timeframe.

Yes. Submit a deletion request through support. We will delete what we are permitted to remove and explain any data we are required to keep under financial record rules.

Wallet numbers are masked after entry and never stored as plain text. Access to your account always requires your credentials plus a mobile OTP for verification.

Standard device identifiers may be logged for account security. No additional data is collected simply because you access the platform from a mobile browser or app.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.